Extended Warranty and XCP -Plan

Extended Warranty

Amtek can provide you with the ability to entend the life of your computer and printer equipment.

These services can be provided through a maintenance contract or on a time and materials basis. 

XCP

In addition with the XCP -  you can cover and extend Laptops and Tablets for additional maintenance options. We cover most makes and models including (MS Surface, Dell, Lenovo, HP, etc).

This is not an insurance program but a way for a customer to obtain additional maintenance coverage

for extenuating situations (e.g. batteries)


Please call us at 1-800-652-6835 or email us at sales@amtek.net

Click here for a quote.


Maintenance Coverage Definitions:
Service Levels
Depot: Client ships unit to Amtek and then the repaired or replacement unit is returned to end user
Advanced Exchange: Amtek ships a unit in advanced of one being received from end-user.
Onsite NBD: A technician will arrive onsite with replacement unit and the defective unit will be picked by the tech.
Options
Basic Maintenance: Covers replacement of unit due to normal wear and tear of components (fans, disc, memory)
Ext w XCP Maintenance: Covers the normal maintenance plus other non covered component and exterior damages.
Full Maintenance: Covers normal failures, XCP and any failure of hardware that is negotiated outside basic and XCP.
Depot
 
Full Coverage
Ext w/ XCP
Basic
 
Advanced Exchange
 
Full Coverage
Ext w/ XCP (Overnight Shipping)
Ext w/ XCP (Ground Shipping)
Basic (Overnight)
Basic (Ground)
 
Onsite NBD
 
Full
Ext w/ XCP
Basic
 
Notes and Exceptions:
1. Basic coverage does not cover if the unit is totally unrepairable or needs a glass replacement
2. XCP includes basic and screen repair but does not cover the unit if it is unrepairable
 
 
 
 
 
 
 
 
 
 
 
 
 
 

*Optional Service Offerings for Routers, Firewalls and Switches

AMTEK also offers network device maintenance for routers, firewalls and switches as an optional service to enhance our Platinum and Platinum Plus plans.

Choose your service level:

  • Premium — offers complete monitoring and proactive management of routers and firewall devices
  • Comprehensive — adds full remediation support of all devices to the Premium Package
  • Switches — provides monitoring and proactive management of switches only

Both the Premium and Comprehensive packages include ISP vendor management (escalation to ISP).

Premium Package for routers and firewalls:

Monitoring and alerting for SNMP enabled network devices

  • ISP vendor management
  • Proactive checks on network devices
  • Asset inventory of network devices
  • Full access to private labeled Partner Portal
  • Access to reports

Comprehensive Package for routers and firewalls:

  • All functionality of Premium Package and full remediation support

Switch Package — supports switches only and includes:

  • 24X7 Monitoring & Alerting
  • Ping monitor (device availability)
  • Resource monitors (CPU, Memory, ports etc.)
  • Configuration backup of manageable switches
  • Asset/Inventory
  • Full Reporting