Managed Services

Amtek can provide you with a variety of managed service offerings to supplement your IT staff, while helping you stretch your IT budget dollars.

AMTEK’s Network Operations Center handles routine maintenance and monitoring functions, including:

  • Monitoring and escalating alerts 24/7
  • Reviewing backups
  • Defragmenting the hard disk
  • Deleting temporary files
  • Preventing viruses
  • Reducing spam

In addition, we offer packages that include 24/7 remediation on both the desktop and server. Platinum and Platinum Plus customers can also select optional services that include network device management for routers, firewalls and switches.

AMTEK Offers Three Managed Service Plans:


Gold Platinum Platinum Plus
Preventative Maintenance for Desktops      
24/7 Monitoring X X X
Patch Management X X X
Antivirus/Antispyware X X X
Temp File Deletion X X X
Disk Defragmentation X X X
Asset Inventory X X X
Remote Troubleshoot and Fix     X
Preventative Maintenance for Servers      
24/7 Monitoring X X X
Patch Management X X X
Antivirus/Antispyware X X X
Preventive Maintenance for Exchange/Active Directory X X X
SOPs for Correction before Escalation X X X
Integration with PSA (such as Connectwise or Autotask) X X X
High-Level Administration   X X
Remote Troubleshoot and Fix (Alert and Resolution)   X X
Move/Add/Change Users or Groups   X X
*Option: Preventive Maintenance for Routers, Firewalls and Switches   X X

*Optional Service Offerings for Routers, Firewalls and Switches

AMTEK also offers network device management for routers, firewalls and switches as an optional service to enhance our Platinum and Platinum Plus plans.

Choose your service level:

  • Premium — offers complete monitoring and proactive management of routers and firewall devices
  • Comprehensive — adds full remediation support of all devices to the Premium Package
  • Switches — provides monitoring and proactive management of switches only

Both the Premium and Comprehensive packages include ISP vendor management (escalation to ISP).

Premium Package for routers and firewalls:

Monitoring and alerting for SNMP enabled network devices

  • ISP vendor management
  • Proactive checks on network devices
  • Asset inventory of network devices
  • Full access to private labeled Partner Portal
  • Access to reports

Comprehensive Package for routers and firewalls:

  • All functionality of Premium Package and full remediation support

Switch Package — supports switches only and includes:

  • 24X7 Monitoring & Alerting
  • Ping monitor (device availability)
  • Resource monitors (CPU, Memory, ports etc.)
  • Configuration backup of manageable switches
  • Asset/Inventory
  • Full Reporting