Amtek
Extended Maintenance & XCP -Plan
Amtek offers comprehensive extended maintenance and warranty options to maximize your technology investment and extend the life of your computer and printer equipment. Coverage is flexible, available via a maintenance contract or on a time and materials basis. Our specialized XCP also extends maintenance to portable devices like laptops and tablets (covering major brands like Dell and HP). This is a dedicated maintenance coverage solution, not an insurance program, designed for critical component support.
Maintenance Coverage Definitions:
Service Levels
- Depot: Client ships unit to Amtek and then the repaired or replacement unit is returned to end user
- Advanced Exchange: Amtek ships a unit in advanced of one being received from end-user
- Onsite NBD: A technician will arrive onsite with replacement unit and the defective unit will be picked by the tech
Options
- Basic Maintenance: Covers replacement of unit due to normal wear and tear of components (fans, disc, memory)
Ext w XCP Maintenance: Covers the normal maintenance plus other non covered component and exterior damages
Full Maintenance: Covers normal failures, XCP and any failure of hardware that is negotiated outside basic and XCP
Depot
- Full Coverage
- Ext w/ XCP
- Basic
Advanced Exchange
- Full Coverage
- Ext w/ XCP (Overnight Shipping)
- Ext w/ XCP (Ground Shipping)
- Basic (Overnight)
- Basic (Ground)
Onsite NBD
- Full
- Ext w/ XCP
- Basic
Notes and Exceptions
- Basic coverage does not cover if the unit is totally unrepairable or needs a glass replacement
- XCP includes basic and screen repair but does not cover the unit if it is unrepairable
Optional Service Offerings for Routers, Firewalls and Switches
AMTEK also offers network device maintenance for routers, firewalls and switches as an optional service to enhance our Platinum and Platinum Plus plans.
Choose your service level:
- Premium — offers complete monitoring and proactive management of routers and firewall devices
- Comprehensive — adds full remediation support of all devices to the Premium Package
- Switches — provides monitoring and proactive management of switches only
Both the Premium and Comprehensive packages include ISP vendor management (escalation to ISP).
Premium Package for routers and firewalls: Monitoring and alerting for SNMP enabled network devices
- ISP vendor management
- Proactive checks on network devices
- Asset inventory of network devices
- Full access to private labeled Partner Portal
- Access to reports
Comprehensive Package for routers and firewalls:
- All functionality of Premium Package and full remediation support
Switch Package — supports switches only and includes:
- 24X7 Monitoring & Alerting
- Ping monitor (device availability)
- Resource monitors (CPU, Memory, ports etc.)
- Configuration backup of manageable switches
- Asset/Inventory
- Full Reporting